Last Updated: 3rd December 2024
At ISAR3, (trading name of Spartan Rescue Ltd.) we are dedicated to safeguarding your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, store, and share information, especially when you use our website to book, schedule, and make course purchases via the Bookwhen platform.
1. Who We Are
ISAR3, trading name of Spartan Rescue Ltd. (“we,” “us,” or “our”) is a specialist training provider based in the United Kingdom, committed to delivering expert training in height, water, and confined space safety across the country.
2. Information We Collect
To provide our services, we may collect and process the following types of personal data:
Contact Information: Includes your name, email address, and phone number when you book a course, submit an inquiry, or otherwise communicate with us.
Booking Details: Information related to course selection, booking preferences, attendance dates, and any special requests or requirements you provide.
Payment Information: Payment details are processed by a secure third party payment provider. We do not store your payment information on our servers.
Usage Data: Information about how you interact with our website, such as page visits, time spent, and interactions.
Technical Data: Details like your IP address, browser type, operating system, and device information, which are collected to enhance user experience and website functionality.
3. How We Use Your Information
We use your personal data to:
Facilitate your course bookings and secure your registration.
Communicate with you regarding bookings, cancellations, updates, and customer support.
Send you marketing communications and special offers, but only if you have opted in to receive them.
Improve our website’s functionality, user experience, and service delivery.
Comply with our legal obligations and protect our rights.
4. Use of Bookwhen
We partner with Bookwhen as our booking platform to efficiently manage course bookings and payments. Bookwhen processes and handles your booking details and payments on our behalf. Please review Bookwhen’s Privacy Policy to understand how they manage and secure your data.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience, remember your preferences, and collect analytical data. By using our site, you consent to the use of cookies. You may adjust your browser settings to refuse cookies, though please note this may limit some functionalities.
6. Data Sharing and Third Parties
We only share your personal data with trusted third parties, such as:
Service Providers: This includes Bookwhen for bookings, email service providers, and analytics providers that help us improve site functionality and performance.
Legal Authorities: If required by law, we may disclose your personal data to comply with legal obligations, protect our rights, and respond to lawful requests from authorities.
All third-party providers we work with are carefully selected to ensure the confidentiality and security of your data.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by applicable laws. Typically, booking details are maintained for a limited period following course completion for record-keeping and customer service support.
8. Security Measures
We take data security seriously and use technical and organizational measures to safeguard your personal data from unauthorized access, alteration, or loss. While we strive to protect your data with the highest standards, please be aware that no online transmission or storage system can guarantee complete security.
9. Your Rights
In line with UK data protection laws, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Update or correct any inaccurate or incomplete information.
Deletion: Request deletion of your personal data, subject to certain conditions.
Withdraw Consent: Revoke your consent for marketing communications at any time.
To exercise any of these rights, please contact us at info@isar3.com.
10. Changes to this Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or other operational needs. Updates will be posted on this page, and we will notify you of significant changes when required. We encourage you to review this policy regularly to stay informed about how we protect your data.
11. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please reach out to us at:
ISAR3
2a Parkwood Close, Broadley Industrial Estate
Roborough, Plymouth PL6 7SG, UK
Email: info@isar3.com